Frequently Asked Questions

Ordering & Products

What types of products do you offer?
We sell handcrafted Persian rug accessories such as handmade rug cushions (cushion covers only) and Persian rug wall art (carpet panels & framed pieces).Each piece is created from authentic handwoven Persian carpets, some of which are 60 to 70 years old, making them truly vintage and one of a kind. Due to the age and handmade nature of these rugs, every item is unique in color, pattern, and character.
What does “vintage” mean?
In our collections, vintage refers to authentic handwoven Persian carpets that are 60–70 years old, carefully preserved and repurposed. These carpets are not worn-out or damaged; their age reflects craftsmanship, history, and cultural value, making each piece truly unique.
Are your products truly handmade and unique?
Yes! Every piece is made by skilled artisans using traditional techniques, so no two items are exactly the same. Slight variations in color, pattern, and texture are part of their authentic charm.
I’m not sure which product suits my space or how to style it. What should I do?

No worries at all! You can contact us via WhatsApp or email, and our in-house interior designer — who personally curates and selects these cushions — will be happy to guide you.
By understanding your space and existing décor, we’ll help you choose the right piece and style it beautifully for a more confident and satisfying purchase.

International Shipping & Delivery

Do you ship internationally?

At this stage, we ship only to selected destinations within West Asia, including the Gulf countries (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman) and Iraq.
Unfortunately, we cannot currently ship outside this region.
We sincerely appreciate your understanding as we grow and hope to expand our shipping destinations in the near future.
Please check the Shipping & Delivery page for details about carriers, costs, and delivery times.

How long does international delivery take?

Delivery time varies by destination and shipping method but typically ranges from 15-30business days for standard international shipping. Expedited options are available at checkout.

Who pays for customs duties and import taxes?
Customers are usually responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in the product price or shipping cost.

Payment & Security

What payment methods do you accept?

To ensure your payment is completely secure, when you proceed to checkout, you will be redirected to the Etsy a website — a trusted international online marketplace known for safe transactions.
On Etsy, you can complete your purchase using a variety of popular payment methods, including:

Credit and debit cards (Visa, Mastercard, American Express)
PayPal
Other secure online payment options supported by Etsy

This system guarantees your personal and payment information is protected, giving you peace of mind while shopping with us

Is online payment secure?
Absolutely. All transactions are processed through secure encryption to protect your data and financial information.

Shipping Costs & Tracking

How are shipping costs calculated?
Shipping costs are based on product weight, dimensions, destination country, and chosen shipping method. You’ll see the total shipping fee at checkout before you complete your purchase.
Can I track my order?

Yes! After your order is shipped, we will provide you with a tracking number so you can monitor its delivery progress online.
Please make sure to enter your correct and complete phone number and email address during registration. This allows us to securely communicate with you and send tracking updates, codes, and other important details directly.
Tracking helps you know exactly when your package is dispatched, in transit, and delivered

Returns & Refunds

What is your return policy?

If your item arrives damaged or differs from the product description, please contact us within 7 days of delivery.
After reviewing the issue, we will provide clear return instructions and, when applicable, arrange a refund or a replacement.
Our goal is to ensure you have a smooth and trustworthy shopping experience

What if I simply don’t like the item?

Because international return shipping is extremely complex and often not feasible, we are unable to accept general returns or exchanges. All sales are considered final.
However, if your item arrives damaged or significantly different from its description, please contact us within 7 days of delivery, and we will review the issue and assist you accordingly.
We kindly encourage customers to review product details carefully and contact us with any questions before placing an order

Product Care

How should I care for my handmade cushion or rug accessory?

We recommend gentle cleaning only. If possible, remove the cushion insert and clean the rug surface using a soft cloth and a mild detergent (either carpet cleaner or regular laundry detergent). Avoid soaking or machine washing.
If the insert cannot be removed, gently surface-clean the rug area only.
Please avoid prolonged exposure to direct sunlight.

Are these easy to clean?

Many cushion covers have zip closures and removable inserts for easier cleaning, but always follow the care instructions included with each product.

Sizing & Fit

How do I choose the right size?
Check the product page for dimensions; dimensions are provided in both cm and inches. If you’re unsure, contact customer support with your space measurements.

Additional Info

Do you offer customization?
At the moment, we do not offer customization options. We have carefully selected and stocked the most popular designs and sizes to make choosing easier for our customers. That said, expanding our collection to include customization options is something we truly hope to offer in the future as our brand continues to grow.
Are your products sustainable?

We support traditional craftsmanship and often reuse vintage rug fragments in accessories — making each product both cultural and eco-conscious.